Pay Online through ProMedica MyChart
Most ProMedica bills can be paid online through ProMedica MyChart. Just sign in if you have an account or click "Pay Now" to pay as a guest.
Benefits of a MyChart Account
When you use MyChart as a guest, you will be able to check your balance and pay your bill. However, logging in to your MyChart account will give you access to more payment services. By logging in and selecting "Billing" from the menu at the top of the page, you can:
- Pay your bill.
- Check your balance.
- Update insurance coverage.
- See your billing summary.
- Contact customer service.
- Update your address.
Additional Ways To Pay Your Bill
In addition to paying online, you have options of for how to pay for most ProMedica services, including ProMedica Physicians and ProMedica hospital bills. You can also make payments in the following ways:
By mail: Send your payment with the detachable part of your billing statement. The address is listed on the statement.
By phone: We're here to help. Call customer service at Click to Call 844-373-0871844-373-0871. You can reach us Monday through Thursday, 8 a.m. – 7 p.m., and Friday, 8 a.m. – 6 p.m. We accept debit cards and Mastercard, Visa, Discover and American Express credit cards. We can also process checks by phone.
In person: You can make a payment in person at any of the hospitals where you received care.
Payment Resources
Financial Assistance
If you don't have health insurance or need help with out-of-pocket costs, you may be able to get financial assistance.
Billing and Insurance
Learn more about ProMedica's billing process, and view answers to questions about insurance coverage and workers' compensation.
Patient Pricing Request
View hospital price estimates for the most common services, customized with your insurance in mind.
Price Transparency
View general estimates for the most common services offered at ProMedica hospitals. These estimates do not include insurance.
Surprise Medical Bills
Understand your rights and protections against balance billing and surprise medical bills.
FAQ
What if I can’t pay my bill?
If you can't pay your bill, you may be able to receive free or low-cost health care services. Learn about your financial assistance options.
Can I find out how much my health care services will cost before I receive them?
We can provide a good-faith price estimate for the most common hospital tests and procedures at our facilities. Use our online price estimator to learn if you may need to apply for financial assistance.
You may also submit an online pricing request form or contact our hospital pricing hotline at 844-220-0800.
For questions about physician services, the pricing hotline is 567-585-1960.
How can I arrange to make payments?
The best way to make payment arrangements is to contact our customer service department at 844-373-0871. We can help you set up scheduled payments. Your payment can also be automatically taken out of your checking account or processed on a credit card.
I received multiple statements. Who should I call with questions?
Often you may need more than one professional service during treatment. If you're seen at the hospital, you may receive separate bills from a surgeon, physician, anesthesiologist, pathologist or radiologist. These are based on the services you need.
If you have any questions about your bills, please contact each provider. Call the phone number listed on each statement.
What if I lose my statement?
Call 844-373-0871 (Monday through Thursday 8 a.m. – 7 p.m. and Friday, 8 a.m. – 6 p.m.). We can send you a replacement statement or take your payment over the phone.