For Ohio and Michigan hospital and physician patients only. If you don’t have health insurance or can’t afford care, we can help. There may be free or low-cost health care for people who meet certain requirements.
You may be eligible for health care financial assistance:
Learn more about eligibility requirements for financial assistance (En Español)
Read our full discount policy for uninsured and under insured individuals
Step 1
In Person: Get an application form at the registration desk at any ProMedica location. For inpatient services, a Patient Financial Advocate can help you complete and submit an application.
Request by Phone: Contact Customer Service at 844-373-0871 (Monday through Thursday, 8 a.m. – 7 p.m. and Friday, 8 a.m. – 6 p.m.) to have an application mailed to you.
Online: Download a financial assistance application or apply for financial assistance online
Download Financial Assistance Application
Step 2
Step 3
Once we receive your application and documentation, we'll notify you by mail of approval or denial.
If you need help managing your medical bills over time, ProMedica also offers flexible payment plan options.
For balances that require more than 12 months to pay, ProMedica partners with CarePayment to offer:
CarePayment is a partner used by health systems across the country to help patients manage medical expenses.
Financial assistance and payment plans are separate options. If you qualify for financial assistance, you may receive free or reduced-cost care. If you still have a remaining balance, you may be eligible for a payment plan through CarePayment.
If you’re unsure which option is best for you, please contact Customer Service at 844-373-0871.
Yes you may be eligible for financial assistance if you have insurance. You will still need to complete an application and meet qualifications.
Review our discount policy for uninsured and under insured individuals.
We use the federal government's poverty guidelines to decide whether your household is eligible for a discount on health care services. We also take into account the number of dependents under the age of 18 in a household.
In this case, we can help you set up an interest-free payment plan.
Yes. Financial assistance may still be available if you meet eligibility requirements. If you qualify, assistance will be applied to your balance before any payment plan options are considered.