Going Home

Get Ready to Go Home

What you should know after your stay at ProMedica.

The following outlines our hospital policies:

We'll be with you through every step of your healing process, and will make sure you have seamless care after you leave the hospital. Our care navigators/discharge planning team will work with your nurses and doctors to arrange any ongoing services you may need.

Take good care of yourself while you're at home recovering. And, let your doctor know about any problems or unexpected changes in your health.

We truly hope you're pleased with your care and stay at ProMedica. If you have any thoughts, questions, concerns or praise about your hospital stay, we want to hear about them. Tell us about your visit.

If for any reason your concerns or needs aren't addressed during your follow-up care, please ask to speak to the unit director or his or her representative. An administrative supervisor can also address patient care concerns. That person can be reached by dialing 0 from any of our phones. Your family should contact the unit director or administrative supervisor if:

• There's any change in your condition that hasn't been recognized by the healthcare team.
• They have questions or concerns about your care that have not been answered.
• They've reported a change in your condition that they feel isn't being addressed.

If you aren't satisfied after speaking to one of our staff members, please contact The Joint Commission at 800-994-6610 or The Ohio Department of Health at 800-342-0553. The Ohio Department of Health is located at 246 N. High St., Columbus, OH, 43215.