Quality Care from the Comfort of Home
When you’re not feeling well or need routine care, you usually schedule an office visit with your healthcare provider. If it's after hours, you may go to an urgent care. Now convenient, efficient, quality care is readily available to you. ProMedica offers telehealth video visits as another way to get the care you need.
See if your ProMedica Physicians provider offers virtual visits.
The Benefits of Connected Care
Whether it’s almost time for your annual exam or you haven’t been to the doctor in years, ProMedica Physicians are ready to provide expert, compassionate care. From prevention to managing chronic conditions, we’re here to help you prioritize your health.
FAQ
How do I sign up for MyChart?
You will need an activation code, which will appear on your After Visit summary from your provider's office. If you don't have an activation code, call ProMedica MyChart Support at: 1-833-212-1586 to request that one be emailed to you. Another option is to sign up online at: https://mychart.promedica.org/MyChart/Signup. Provide requested information. The System will email you an activation code to complete your sign up.
Which conditions can be treated through a video visit?
Many clinical concerns can be completely addressed through a video visit. This may include routine and follow-up visits as well as post-operative care.
Call your ProMedica Physicians provider today to inquire if a MyChart video visit would be appropriate for your next appointment.
Does my provider offer video visits?
More than 200 ProMedica Physicians providers are currently offering video visits. This includes primary care providers as well as specialists.
Some of the specialties currently available:
- Allergy and Immunology.
- Behavioral Health.
- Cardiology.
- Eye care/Ophthalmology.
- Gastroenterology.
- Hematology/Oncology.
- Neurology.
- OB-Gynecology.
- Orthopaedics.
- Wound care.
- Pediatric specialists.
- Pain Management.
Contact your ProMedica Physicians provider to ask about virtual care options for your next visit.
What is the cost of a video visit?
Video visits offer the same level of care as in-person visits and are billed as regular office visits. Contact your insurance provider if you have questions about insurance coverage and the cost of these visits.
Can I get a prescription through a video visit?
If your provider decides you need a prescription during your telephone or video visit, they can send a prescription to the pharmacy of your choice. Similar to in-person visits, the cost of these prescriptions are not covered as part of your video visit.
Do I need a ProMedica MyChart account for a video visit?
A ProMedica MyChart account is required for a video visit, but not for a telephone visit. If you do not currently have a MyChart account, but wish to sign up for one, your provider’s office can help you when you make an appointment.
We highly recommend activating your ProMedica MyChart account even if you will be having a telephone visit; that way you are already set if a future video visit is scheduled. Through your MyChart account, you can view lab results, request a prescription refill and message your provider easily and securely from the website or app.
Sign up or login to ProMedica MyChartWill my video visit be part of my medical record?
Yes, your visit will be part of your electronic health record. A summary of your visit will also be provided to you through ProMedica MyChart.
Words From Our Patients
We're honored to serve our patients and humbled by their words of gratitude. Here is some recent feedback we received regarding video visits.