Welcome to ProMedica Memorial Hospital
For over 100 years, ProMedica Memorial Hospital has served Sandusky County and its surrounding communities. Our 43-bed hospital was built in 1918, on land donated by former United States President, Rutherford B. Hayes. Today, we offer high-quality care in numerous specialties, so you and your family have access to the latest care and treatments close to home. As neighbors and family members, we are deeply invested in our community and improving the health and well-being of those we serve.
Amenities
- Chestnut Cafe
- 24 Hour Vending
- Browse N' Buy Gift Shop
- ATM
- WiFi
- Bathrooms
Healthier Happens Here
We’re here to help you and your family live your healthiest lives. Our Promise, Healthier Happens Here, is our commitment to giving you easy access to high-quality care with exceptional patient experiences. Explore the meaning of Healthier Happens Here and the impact we’re making in the Fremont community.
More About Our Hospital
Community Health
Whoever you are, and wherever you live in our extensive service area, our mission is to improve your health and well-being.
Patient and Family Advisory Council
As an anchor institution, we are also increasingly focused on the factors outside of our walls that affect health and well-being.
Your Hospital Visit
Prepare for a successful stay at our hospital by knowing what to bring and what to expect.
Giving
Make an impact on the health and well-being of communities with a donation that aligns with your passion.
FAQs
Do you provide internet and television services?
Wireless internet access is available throughout the hospital. Use the “PHSguest” network on your wireless devices. If you have difficulties connecting, call ProMedica's Help Desk at 419-291-3646.
TV service at ProMedica is free of charge to patients. Channel guides are available in each room.
Does the hospital have a gift shop?
Yes! The Browse-n-Buy Gift Shop is located in the main lobby of the hospital. The gift shop offers a variety of home décor and florals, in addition to gifts, jewelry, books, toys, greeting cards, snacks and beverages.
The gift shop is open Monday – Friday from 9 a.m. – 3 p.m. Cash, checks and credit cards are accepted. Free gift wrapping is available.
How can I make a donation on behalf of a loved one?
The Grateful Patient Program is an enterprise-wide initiative that includes all 10 ProMedica hospitals along with our ProMedica Physicians. This program provides an opportunity for individuals served by ProMedica to say thank you for the exceptional care they received by sharing their story or making a financial gift of impact.
The program also includes the opportunity for individuals and their families to honor or recognize a caregiver/care team. If you are grateful for the care and compassion you or a loved one have received from ProMedica, consider giving a donation in honor of a special caregiver in your life and they will be recognized with a champion of philanthropy pin. Please visit promedica.org/giving/grateful-patient patient to pledge your gift!
How can I recognize a hospital caregiver?
We’re so pleased to hear about your wonderful experience. Our caregivers are the backbone of our hospital, and we want to make sure they receive recognition! The DAISY Award is presented to a deserving nurse to celebrate the extraordinary compassion they provide patients and families every day. Through this award, the hope is that each nurse who receives the award truly recognizes the positive impact they have on the patients in their care. We encourage you to nominate a nurse who went above and beyond for you during your stay.
The ROSE Award was established in 2020 by the Toledo-area ProMedica hospitals to recognize outstanding employees in all roles in the hospital. This award celebrates the extraordinary efforts of non-nursing employees who provide outstanding patient services in any position. We encourage you to nominate someone who you feel exceeded expectations to make your stay pleasant.
Anyone can nominate a nurse or ProMedica employee for a ROSE or DAISY Award! At the end of each quarter, the hospital will announce one winner of the ROSE Award and one winner of the DAISY Award.
Is my patient privacy protected and secure?
At ProMedica, we take patient privacy very seriously. We are required by law to protect the privacy of your health information Learn more about ProMedica's privacy practices.
Is there an ATM in the hospital?
Yes! There is an ATM located on the ground floor across from the Cashier’s Office. Please enter through the main entrance and stay to the right. Then, proceed down the hallway. Please see the hospital map for additional help.
What are visiting hours?
What do I do when I have a concern?
We truly hope you are pleased with your care and your stay with us. If for any reason your concerns or needs are not addressed, please request to speak to the unit director or their representative.
Additionally, your loved ones may have concerns that need to be addressed. They are more than welcome to bring them to the attention of your caregivers. You or your loved ones can also submit concerns online or leave a message on our dedicated phone line, 419-291-4000.
What if I need more care after I leave the hospital?
ProMedica offers many options for post-hospital care. Your doctor, along with our staff of social workers, nurses and care navigators, will connect you with services to help you continue your recovery following your hospital stay. If you would like a list of facilities that serve our geographic area, please ask your nurse.
Where can I eat?
715 Bistro, the cafeteria at ProMedica Memorial Hospital, is located on the first floor and features a variety of options. The café is open every day from 7 a.m. - 5:30 p.m. Simply To Go options are always available.
Everyday Mobile Ordering is available on the Everyday App. You can download the app on your phone through Google Playor the Apple Store.
The 715 Bistro is cashless. Only credit or debit card payment is accepted. For your convenience, vending machines are located off the elevators on the first floor as a cash payment option at any time.
Where can I find estimated costs of hospital services?
You have the right to understand your services and the costs associated with those services. For your convenience, we provide listed price transparency resources for each of our hospitals. Please note that these estimates are for the most common services offered at that facility and do not show your insurance coverage or other variables.
Where can I find information about hospital policies and services?
We’re sure you have plenty of questions about your stay or visit at ProMedica Memorial Hospital. Most of your questions can be answered by viewing our Patient Information Guide or Visitor Information Guide. However, please see the most frequently asked questions below to help you during your time with us.
Where can I park at the hospital?
There are many options to park at our facility. Please see our hospital campus map for all parking spaces.
Where do I go to visit my loved one?
Please see our Visitor Information Guide for detailed maps and locations of patient rooms.
Who do I contact if I have billing questions?
If you have questions or concerns about paying your hospital bill, please contact our financial assistance department at 800-477-4035 or 844-373-0871, Monday – Friday during normal business hours.
You can make secure payments to your bill anytime by using ProMedica MyChart. Learn how to get started.
Who will take care of me in the hospital?
You may see more than one doctor while you are in the hospital. The doctor who admitted you may seek consults from other doctors about your care. All employees wear picture ID badges that include their name, title and department. You may encounter a number of employees during your stay.