718 N. Macomb St.
Monroe, Michigan 48162
Monroe, Michigan 48162
Visitation Hours
Visiting Hours are flexible, unless restricted by the physician or hospital unit.
Helpful Links
Welcome to ProMedica Monroe Regional Hospital
ProMedica Monroe Regional Hospital offers a broad range of inpatient and outpatient services. Our network of care begins at our hospital and extends throughout the ProMedica system in southern Michigan and Ohio.
Quality and patient safety are hallmarks of our care. We're a national leader in the treatment of heart attacks, congestive heart failure, pneumonia and surgical care, as well as a pacesetter in Michigan for obstetrics, emergency care, intensive care, controlling infections and organ donation.
Amenities
- Free Parking
- Free valet parking Monday - Friday, 8 a.m. - 5 p.m.
- Wireless Internet
- Food and Nutritional Services Room Service
- Room Service Guest Trays
Healthier Happens Here
We’re here to help you and your family live your healthiest lives. Our Promise, Healthier Happens Here, is our commitment to giving you easy access to high-quality care with exceptional patient experiences. Explore the meaning of Healthier Happens Here and the impact we’re making in the Monroe community.
More About Our Hospital
Community Health
Whoever you are, and wherever you live in our extensive service area, our mission is to improve your health and well-being.
Patient and Family Advisory Council
As an anchor institution, we are also increasingly focused on the factors outside of our walls that affect health and well-being.
Services
Your Hospital Visit
Prepare for a successful stay at our hospital by knowing what to bring and what to expect.
Giving
Make an impact on the health and well-being of communities with a donation that aligns with your passion.
FAQs
Where can I park at the hospital?
There are many options to park at our facility. Please see our hospital campus map for all parking spaces.
What are visiting hours?
Visiting hours depend on the department and the patient’s level of care. Ask a staff member for more information. Rest is an important part of your care, but we know that family and guests help make your hospital stay more pleasant.
Due to space limitations in some patient rooms, it may be necessary for your doctor or nurse to limit the number of family/guests in the room. Requests for visitors to stay overnight are assessed on a case-by-case basis and require approval of department leadership.
Quiet time is observed daily from 1 – 3 p.m. and 8:30 p.m. – 7:30 a.m. During those hours, we ask that you and your family/guests help us maintain the quiet, peaceful atmosphere necessary for our patients’ well-being and healing.
Where do I go to visit my family/loved one?
Please see our hospital campus map for detailed maps and locations of patient rooms.
Who will take care of me in the hospital?
You may see more than one doctor while you are in the hospital. The doctor who admitted you may seek consults from other doctors about your care. All employees wear picture ID badges that include their name, title and department. You may encounter a number of employees during your stay.
Where can I eat?
The Café at ProMedica Monroe Regional Hospital is located on the first floor, adjacent to the main lobby and the Gift Shop, and features a variety of options including freshly prepared entrees, baked goods and Grab'n Go items.
The Café hours are:
- Monday - Friday, 7 a.m. - 6:30 p.m.
- Saturday, Sunday and Holidays, 7 - 10 a.m., 11 a.m. - 2 p.m. (closed 10 - 11 a.m.)
Everyday Mobile Ordering is available on the Everyday App. You can download the app on your phone through Google Play or on the Apple Store.
The Café is cashless. Only credit or debit card payment is accepted.
For your convenience, vending machines are located throughout the hospital. Please ask an employee for the nearest vending location.
Do you provide internet and television services?
Wireless internet access is available throughout the hospital. Use the “PHSguest” network on your wireless devices. If you have difficulties connecting, call ProMedica's Help Desk at 419-291-3646.
Televisions with remote controls are located in each patient room and is free of charge.
Does the hospital have a gift shop?
Yes! The ProMedica Monroe Regional Hospital Auxiliary Gift Shop is located on the first floor of the hospital, near the main lobby. The Gift Shop is stocked with fresh flowers, greeting cards, candy, magazines, personal hygiene products and a variety of gift items from infants to adults. Cash, checks and credit cards are accepted.
The gift shop is open Monday – Friday from 9 a.m. – 3:30 p.m. The gift shop is closed Saturday, Sunday and holidays.
How do I know my patient privacy is protected and secure?
At ProMedica, we take patient privacy very seriously. We are required by law to protect the privacy of your health information Learn more about ProMedica’s privacy practices.
What do I do when I have a concern?
We truly hope you are pleased with your care and your stay with us. If for any reason your concerns or needs are not addressed, please request to speak to the unit director or their representative
Additionally, your loved ones may have concerns that need to be addressed. They are more than welcome to bring them to the attention of your caregivers. You or your loved ones can also submit concerns online or leave a message on our dedicated phone line, 419-291-4000.
Who do I contact if I have questions about my bill?
If you have questions or concerns about paying your hospital bill, please contact our financial assistance department at 800-477-4035. or 844-373-0871, Monday – Friday during normal business hours.
You can make secure payments to your bill anytime by using ProMedica MyChart. Learn how to get started.
Where can I find the estimated cost of services I receive while at the hospital?
You have the right to understand your services and the costs associated with those services. For your convenience, we provide listed price transparency resources for each of our hospitals. Please note that these estimates are for the most common services offered at that facility and do not show your insurance coverage or other variables.
What if I need more care after I leave the hospital?
ProMedica offers many options for post-hospital care. Your doctor, along with our staff of social workers, nurses and care navigators, will connect you with services to help you continue your recovery following your hospital stay. If you would like a list of facilities that serve our geographic area, please ask your nurse.
I received great service; how can I recognize my caregivers?
We’re so pleased to hear about your wonderful experience. Our caregivers are the backbone of our hospital, and we want to make sure they receive recognition! The DAISY Award is presented to a deserving nurse to celebrate the extraordinary compassion they provide patients and families every day. Through this award, the hope is that each nurse who receives the award truly recognizes the positive impact they have on the patients in their care. We encourage you to nominate a nurse who went above and beyond for you during your stay.
The ROSE Award was established in 2020 by the Toledo-area ProMedica hospitals to recognize outstanding employees in all roles in the hospital. This award celebrates the extraordinary efforts of non-nursing employees who provide outstanding patient services in any position. We encourage you to nominate someone who you feel exceeded expectations to make your stay pleasant.
Anyone can nominate a nurse or ProMedica employee for a ROSE or DAISY Award! At the end of each quarter, the hospital will announce one winner of the ROSE Award and one winner of the DAISY Award.
How can I make a donation on behalf of a loved one?
The Grateful Patient Program is an enterprise-wide initiative that includes all 10 ProMedica hospitals along with our ProMedica Physicians. This program provides an opportunity for individuals served by ProMedica to say thank you for the exceptional care they received by sharing their story or making a financial gift of impact.
The program also includes the opportunity for individuals and their families to honor or recognize a caregiver/care team. If you are grateful for the care and compassion you or a loved one have received from ProMedica, consider giving a donation in honor of a special caregiver in your life and they will be recognized with a champion of philanthropy pin. Please visit promedica.org/giving/grateful-patient patient to pledge your gift!