To share your concerns, please speak with your doctor, a staff member, the department director or his or her representative. You can also share your concerns by calling the hospital operator and asking to speak with the administrator on call.
If you aren't satisfied after speaking to one of the above persons, you may contact The Joint Commission at 800-994-6610 or The Ohio Department of Health at 800-342-0553. The Ohio Department of Health is located at 246 N. High St., Columbus, Ohio.
Sign language and hearing assistance are provided at no cost to all patients and family members who have hearing impairments. We also offer volume-control devices. For hearing assistance, contact: TTY: 7-1-1, or 800-750-0750 (Relay Service) or speak to your nurse for more details.
Download our interpreter services policy and phone numbers
Interpreter Services - English
Interpreter Services - English Large Print
Interpreter Services - Arabic
Interpreter Services - Chinese
Interpreter Services - Spanish
ProMedica also complies with all federal nondiscrimination and accessibility laws.
Information desks are located at all hospital main entrances. Our volunteers are ready to answer your questions or direct you to the services you need. Please dial "0" from your hospital phone to reach the hospital operator. If you have questions or need assistance, please ask a member of your care team.
Interpreter services are free. Spanish, Russian, Mandarin Chinese, German, Polish, Arabic, Vietnamese and more languages are offered from in-person and video-based interpreters.
For details, Download our interpreter services policy and phone numbers.
Interpreter Services - English
Interpreter Services - English Large Print
Interpreter Services - Arabic
Interpreter Services - Chinese
Interpreter Services - Spanish
ProMedica also complies with all federal nondiscrimination and accessibility laws.
Local clergy members are happy to meet with you and your family. You're also welcome to use our hospitals' nondenominational chapel. Ask your caregivers about this service.