ProMedica Toledo Hospital

We’re sure you have plenty of questions about your stay or visit at ProMedica Toledo Hospital. Most of your questions can be answered by viewing our Patient Information Guide. However, please see the most frequently asked questions below to help you during your time with us.

There are many options to park at our facility. Please see our hospital campus map for all parking spaces.

Visiting hours depend on the department and the patient’s level of care. Ask a staff member for more information. Rest is an important part of your care, but we know that family and guests help make your hospital stay more pleasant.

Due to space limitations in some patient rooms, it may be necessary for your doctor or nurse to limit the number of family/guests in the room. Requests for visitors to stay overnight are assessed on a case-by-case basis and require approval of department leadership.

Quiet time is observed daily from 10 p.m. – 6 a.m. During those hours, we ask that you and your family/guests help us maintain the quiet, peaceful atmosphere necessary for our patients’ well-being and healing.

Please see our hospital campus map for detailed maps and locations of patient rooms.

Yes. Several ATM machines are conveniently located throughout the hospital:

• At Entrance B across from the pharmacy.
• Inside the cafeteria.
• In the Donald V. Kellermeyer Medical Education Center and Auditorium.

• The Vitae Café is a full-service cafeteria, and is located on Floor 1 of Generations Tower. It offers hot meals, a deli counter, salad bar, and daily specials. The café is open weekdays from 6:30 a.m. – 7 p.m. and 11 pa.m. – 2 a.m. and on Saturdays and Sundays from 6:30 a.m. – 2 p.m. and 11 p.m. – 2 a.m.
• Barry Bagels Express is located between the Harris McIntosh and Conrad Jobst Towers and serves a daily assortment of bagels and cream cheeses, sandwiches, eggels, Caribou coffee, espresso drinks, and smoothies. Barry Bagels Express is open weekdays from 7 a.m. – 2 p.m. It is closed on Saturdays and Sundays.
• Panera Bread is an alternative dietary option located on Floor 1 of Generations Tower. It is located down the same hallway as the chapel. It is open on weekdays from 7 a.m. – 11 p.m. and 11 a.m. – 11 p.m. on Saturdays and Sundays.
• Vending machines are located throughout the hospital. Please ask an employee for the nearest vending location.

TV service at ProMedica Toledo Hospital is free of charge to patients. Channel guides are available in each room. If you have any questions, call 1-4384 and leave a message. Headphones are available to patients who are sharing a room. The hospital also provides a video-on-demand service, which offers programs on a variety of health topics.

Wireless Internet access is available throughout the hospital. Use the “PHS Guest” network on your wireless devices. If you do not have a portable computer, ProMedica Toledo Hospital has 10 public access computers in the medical library that patients and families can use to access the Internet. Dial 1-4404 if you have any questions.

Yes! ProMedica Toledo Hospital and ProMedica Russell J. Ebeid Children’s Hospital Auxiliary operates a gift shop at Entrance A. The gift shop features a wide selection of gifts, cards, books, magazines, candy, flowers, and personal items. MasterCard, Visa, Discover and American Express are accepted. Proceeds benefit patient care services and projects at the hospital.

Generations Tower Gift Shop:

• Located at Entrance A, next to Vitae Café
• Phone: 419-291-4382
• Hours: Monday – Friday, 9am – 5pm
  Saturday, noon – 5pm
  Sunday, closed.

The gift shop is closed on holidays.

At ProMedica, we take patient privacy very seriously. We are required by law to protect the privacy of your health information Learn more about ProMedica’s privacy practices.

We truly hope you are pleased with your care and your stay with us. If for any reason your concerns or needs are not addressed, please request to speak to the unit director or their representative

Additionally, your loved ones may have concerns that need to be addressed. They are more than welcome to bring them to the attention of your caregivers. You or your loved ones can also submit concerns online or leave a message on our dedicated phone line, 419-291-4000. At ProMedica, we take patient privacy very seriously. We are required by law to protect the privacy of your health information Learn more about

If you have questions or concerns about paying your hospital bill, please contact our financial assistance department at 800-477-4035. or 844-373-0871, Monday – Friday during normal business hours.

You can make secure payments to your bill anytime by using ProMedica MyChart. Learn how to get started.

You have the right to understand your services and the costs associated with those services. For your convenience, we provide listed price transparency resources for each of our hospitals. Please note that these estimates are for the most common services offered at that facility and do not show your insurance coverage or other variables.

ProMedica offers many options for post-hospital care. Your doctor, along with our staff of social workers, nurses and care navigators, will connect you with services to help you continue your recovery following your hospital stay. If you would like a list of facilities that serve our geographic area, please ask your nurse.

We’re so pleased to hear about your wonderful experience. Our caregivers are the backbone of our hospital, and we want to make sure they receive recognition! The DAISY Award is presented to a deserving nurse to celebrate the extraordinary compassion they provide patients and families every day. Through this award, the hope is that each nurse who receives the award truly recognizes the positive impact they have on the patients in their care. We encourage you to nominate a nurse who went above and beyond for you during your stay.

The ROSE Award was established in 2020 by the Toledo-area ProMedica hospitals to recognize outstanding employees in all roles in the hospital. This award celebrates the extraordinary efforts of non-nursing employees who provide outstanding patient services in any position. We encourage you to nominate someone who you feel exceeded expectations to make your stay pleasant.

Anyone can nominate a nurse or ProMedica employee for a ROSE or DAISY Award! At the end of each quarter, the hospital will announce one winner of the ROSE Award and one winner of the DAISY Award.

The Grateful Patient Program is an enterprise-wide initiative that includes all 10 ProMedica hospitals along with our ProMedica Physicians. This program provides an opportunity for individuals served by ProMedica to say thank you for the exceptional care they received by sharing their story or making a financial gift of impact.

The program also includes the opportunity for individuals and their families to honor or recognize a caregiver/care team. If you are grateful for the care and compassion you or a loved one have received from ProMedica, consider giving a donation in honor of a special caregiver in your life and they will be recognized with a champion of philanthropy pin. Please visit promedica.org/giving/grateful-patient patient to pledge your gift!