Log on for video visits with your primary care provider, specialist or an urgent care provider. Use messaging for an E-Visit.
Send secure messages to your provider through a simple message or an E-visit.
View your statements, and pay bills online.
Request a refill for an existing prescription. View a full list of your prescriptions.
Set an appointment with your current provider, or request to join the waitlist for an earlier visit.
View results for most imaging and lab tests, including MRI, X-ray and blood tests.
View your health summaries and provider notes after your appointment.
You will generally receive an answer within three business days. Please note that MyChart should not be used for urgent situations. Please contact your ProMedica provider if the situation requires immediate attention or dial 911 if it is an emergency.
Yes, you can through Proxy access. This allows a parent, guardian or loved one to log into their personal MyChart account, and then connect to information regarding their loved one.
Send a completed ProMedica MyChart Proxy Access Request Form via email to medicalrecords@promedica.org or drop off the form at any one of our ProMedica facilities. Please be aware that information sent via email is not secure and could be misdirected or intercepted in transmission.
If you have requested a text message for MyChart two-factor verification, but are not receiving them, you may have opted out of receiving text messages from 52724.
To opt back into receiving texts from ProMedica MyChart, text START to 52724.
If you don’t have an active MyChart account, you can request activation online, ask to sign up during your next office visit, e-mail us at MyChartSupport@promedica.org, or call our MyChart Support Line at 419-291-4173 or toll free at 1-833-212-1586 Monday through Friday, 8 a.m. - 6 p.m.
Click the "Forgot password" link on the sign-in page to reset your password online. You may e-mail us at MyChartSupport@promedica.org, or you can call our MyChart Support Line at 419-291-4173 or toll free at 1-833-212-1586, Monday through Friday, 8 a.m. - 6 p.m for assistance with resetting your password.
Yes, ProMedica MyChart now participates with MyChart Central. This helps you organize your health information without entering your username and password for each chart. With MyChart Central, you don't need to remember a handful of passwords and visit multiple websites looking for your medical data: You can find it all in one place.