1. Talk with your provider. Your ProMedica Physicians provider may offer you a MyChart Video Visit. If not, you may call your ProMedica Physicians provider to discuss the reason for your visit. They’ll make sure that an in-person appointment isn’t necessary and determine if a video visit is the best for you.
2. Check in for your visit online. You’ll need to complete registration online before your video visit. Log in to ProMedica MyChart up to two days before your appointment to complete this registration.
3. Have your appointment. For a video visit, log on to MyChart at least 15 minutes before your appointment time.
When it’s time for your appointment, log into MyChart’s website or app. Tap “Select Visit” and complete your eCheck-in before beginning your appointment. For detailed instructions or troubleshooting information, download the documents below.
Many clinical concerns can be completely addressed. This may include routine and follow-up visits as well as post-operative care. Please contact your ProMedica Physicians office to see if a video visit would be appropriate for your next appointment.
If your provider decides you need a prescription during your virtual appointment, they can send a prescription to the pharmacy of your choice. Similar to in-person visits, the cost of these prescriptions are not covered as part of your video visit.
A ProMedica MyChart account is required for a video visit. Through your MyChart account you can also view lab results, request a prescription refill and message your provider easily and securely from the website or app.
If you don’t have an active MyChart account, you can request activation online, ask to sign up during your next office visit, e-mail us at MyChartSupport@promedica.org, or call our MyChart Support Line at 419-291-4173 or toll free at 1-833-212-1586 Monday through Friday, 8 a.m. - 6 p.m.
Yes, your visit will be part of your electronic health record. A summary of your visit will also be provided to you through ProMedica MyChart.
Please contact your insurance provider to confirm your insurance coverage prior to scheduling your MyChart Video Visit.