Patient and Family Advisory Council
As an anchor institution, we are also increasingly focused on the factors outside of our walls that affect health and well-being.
Learn More
ProMedica Russell J. Ebeid Children's Hospital
2142 N. Cove Blvd.
Toledo, Ohio 43606
Toledo, Ohio 43606
Visiting Hours and Guidelines
Visiting Hours are flexible. Please call 419-291-4000 or 866-865-4677 for more information.
Welcome to ProMedica Russell J. Ebeid Children's Hospital
ProMedica Russell J. Ebeid Children's Hospital, formerly ProMedica Toledo Children's Hospital, is a 169-bed facility in Toledo, Ohio established in 1993, and has grown to be the region's leading pediatric care facility. We offer a full spectrum of medical services to meet the unique needs of children from birth through adolescence.
- We're accredited by the Joint Commission. We strive to meet the highest national standards for safety and quality of care and are committed to continually improving patient care.
- We're the region's largest Level II pediatric trauma center, providing high quality trauma care for patients during any life emergency.
- The Hillabrand Neonatal Intensive Care Unit (NICU) is a Level III 72-bed unit providing care for premature babies as early as 22 weeks gestation and as small as 400 grams (14 oz). Our NICU has individual patient rooms designed to mimic the sheltered environment of a mother's womb.
- As a leader in neonatal care, ProMedica Ebeid Children’s Hospital offers a new state-of-the-art centralized lab for storing and preparing human milk.
- Our pediatric cancer specialists treat patients in our technologically advanced, yet youthful and whimsical, Debbie Brass Children's Cancer Center.
- We're the first dual-certified asthma program for treating both inpatient and outpatients by the Joint Commission in Ohio.
Amenities
- Information Desk
- Vitae Cafe
- Barry Bagels Express
- Panera
- Guest Meal Trays
- Mom & Me Boutique
- ATMs
- Cell phone
- Wireless Internet
- Mail delivery and postage
- Newspapers
- Smoking Policy
- Television
- The Lobby Gift Shop
Visiting Guidelines
As advisors and partners in your child’s care, parents, support persons or legal representatives are welcome at your child’s bedside 24 hours a day. ProMedica Russell J. Ebeid Children’s Hospital offers amenities for parents or legal representatives staying at the hospital, such as facilities and a lounge with coffee, vending machines and television. While family and guests help make your child’s hospital stay more pleasant and less stressful, rest is an important part of your child’s care. To ensure the safety of patients, parents, other visitors and staff, Russell J. Ebeid Children’s Hospital is locked at all times. All guests must check in at the information desk on the first floor to obtain a visitor badge.
Visitation cannot impede patient care; we may need to limit the number of visitors in the room at certain times due to patient condition and/or certain procedures. Please ask your nurse for specific visitation guidelines for your child.
Visitors under the age of 18 must be accompanied by an adult at all times.
Visitation Downloads
NICU - Admission Letter
NICU - Letter to Siblings
Pediatric Visitation Letter
Healthier Happens Here
We’re here to help you and your family live your healthiest lives. Our Promise, Healthier Happens Here, is our commitment to giving you easy access to high-quality care with exceptional patient experiences. Explore the meaning of Healthier Happens Here and the impact we’re making in the Toledo area.
Care in the Hospital
Education & Programs
Parent Mentor Program
Volunteering
Volunteers provide many meaningful services at ProMedica. Most importantly, they connect to our patients and their loved ones. We thank you.
Learn MoreGiving
Make an impact on the health and well-being of communities with a donation that aligns with your passion.
Learn MoreCommunity
Whoever you are, and wherever you live in our extensive service area, our mission is to improve your health and well-being.
FAQs
Where can I park at the hospital?
There are many options to park at our facility. Please see our hospital campus map for all parking spaces.
Do you provide internet and television services?
TV service at ProMedica Russell J. Ebeid Children’s Hospital is free of charge to patients. Channel guides are available in each room. If you have any questions, call 1-4384 and leave a message. Headphones are available to patients who are sharing a room. The hospital also provides a video-on-demand service, which offers programs on a variety of health topics. Ask your child’s nurse if you want to view the videos list.
Wireless Internet access is available throughout the hospital. Use the “PHS Guest” network on your wireless devices. If you do not have a portable computer, ProMedica Russell J. Ebeid Children’s Hospital has 10 public access computers in the medical library.
Does the hospital have a gift shop?
Yes! ProMedica Toledo Hospital and Russell J. Ebeid Children’s Hospital Auxiliary operate a gift shop at Entrance A. The gift shop features a wide selection of gifts, cards, books, magazines, candy, flowers and personal items. MasterCard, Visa, Discover and American Express are accepted. Proceeds benefit patient care services and projects at the hospital.
- Located at Entrance A, next to Vitae Café
- Phone: 419-291-4382
- Hours: Monday – Friday, 9 a.m. – 5 p.m.
Saturday, noon – 5 p.m.
Sunday, closed.
The gift shop is closed on holidays.
Is my patient privacy protected and secure?
At ProMedica, we take patient privacy very seriously. We are required by law to protect the privacy of your health information. Learn more about ProMedica’s privacy practices.
Is there an ATM in the hospital?
Yes. Several ATM machines are conveniently located throughout the hospital:
- At Entrance B across from the pharmacy.
- Inside the cafeteria.
- In the Donald V. Kellermeyer Medical Education Center and Auditorium.
What are visiting hours?
As advisors and partners in your child’s care, parents and/or designated caregivers are welcome at your child’s bedside 24 hours a day.
Parents/guardians may identify four support people, 18 years and older, who may visit without them. Siblings who will be visiting may also be listed. Names for your child’s support persons/siblings cannot be changed during your child’s hospital stay. The number of bedside visitors and visitation hours for support persons and siblings varies based on the unit. Ask your nurse for more information. Visitors under the age of 18 must be accompanied by an adult at all times and are not permitted to spend the night with the patient.
To ensure the safety of patients, parents, other visitors and staff, Russell J. Ebeid Children’s Hospital is locked at all times. ALL visitors must check in at the information desk on the first floor to obtain a visitor badge each day. The visitor badge must be worn at all times while inside the hospital.
Quiet time is observed daily from 10 p.m. – 6 a.m. During those hours, we ask that you and your family/guests help us maintain the quiet, peaceful atmosphere necessary for our patients’ well-being and healing.
ProMedica Russell J. Ebeid Children’s Hospital offers amenities for and/or caregivers staying at the hospital, such as showers, laundry facilities and a lounge with coffee, vending machines and television. Ask your nurse for more information.
What do I do when I have a concern?
We truly hope you are pleased with your care and your stay with us. If for any reason your concerns or needs are not addressed, please request to speak to the unit director or their representative.
Additionally, your loved ones may have concerns that need to be addressed. They are more than welcome to bring them to the attention of your caregivers. You or your loved ones can also submit concerns online. Or leave a message on our dedicated phone line, 419-291-4000.
Where can I eat?
ProMedica Russell J. Ebeid Children’s Hospital features a variety of options
- The Vitae Café is a full-service cafeteria and is located on Floor 1. It offers hot meals, a deli counter, salad bar and daily specials. The café is open weekdays from 6:30 a.m. – 7 p.m. and 11 p.m. – 2 a.m. and on Saturdays and Sundays from 6:30 a.m. – 2 p.m. and 11 p.m. – 2 a.m.
- Barry Bagels Express is located between the Harris McIntosh and Conrad Jobst Towers and serves a daily assortment of bagels and cream cheeses, sandwiches, eggels, Caribou coffee, espresso drinks, and smoothies. Barry Bagels Express is open weekdays from 7 a.m. – 2 p.m. It is closed on Saturdays and Sundays.
- Panera Bread is an alternative dietary option located on Floor 1. It is located down the same hallway as the chapel. It is open on weekdays from 7 a.m. – 11 p.m. and 11 a.m. – 11 p.m. on Saturdays and Sundays.
- Vending machines are located throughout the hospital. Please ask an employee for the nearest vending location.
Where can I find estimated costs of hospital services?
You have the right to understand your services and the costs associated with those services. For your convenience, we provide listed price transparency resources for each of our hospitals. Please note that these estimates are for the most common services offered at that facility and do not show your insurance coverage or other variables.
Where can I find information about hospital policies and services?
We’re sure you have plenty of questions about your stay or visit at ProMedica Russell J. Ebeid Children’s Hospital. Most of your questions can be answered by viewing our Patient Information Guide.
Where do I go to visit my loved one?
Please see our hospital campus map for detailed maps and locations of patient rooms.
How can I make a donation on behalf of a loved one?
The Grateful Patient Program is an enterprise-wide initiative that includes all 10 ProMedica hospitals along with our ProMedica Physicians. This program provides an opportunity for individuals served by ProMedica to say thank you for the exceptional care they received by sharing their story or making a financial gift of impact.
The program also includes the opportunity for individuals and their families to honor or recognize a caregiver/care team.
If you are grateful for the care and compassion you or a loved one have received from ProMedica, consider giving a donation in honor of a special caregiver in your life and they will be recognized with a champion of philanthropy pin. Please visit promedica.org/giving/grateful-patient to pledge your gift!
How can I recognize a hospital caregiver?
We’re so pleased to hear about your wonderful experience. Our caregivers are the backbone of our hospital, and we want to make sure they receive recognition!
The DAISY Award is presented to a deserving nurse to celebrate the extraordinary compassion they provide patients and families every day. Through this award, the hope is that each nurse who receives the award truly recognizes the positive impact they have on the patients in their care. We encourage you to nominate a nurse who went above and beyond for you during your stay.
The ROSE Award was established in 2020 by the Toledo-area ProMedica hospitals to recognize outstanding employees in all roles in the hospital. This award celebrates the extraordinary efforts of non-nursing employees who provide outstanding patient services in any position. We encourage you to nominate someone who you feel exceeded expectations to make your stay pleasant.
Anybody can nominate a nurse or ProMedica employee for a ROSE or DAISY Award! At the end of each quarter, the hospital will announce one winner of the ROSE Award and one winner of the DAISY Award.
Who do I contact if I have billing questions?
If you have questions or concerns about paying your hospital bill, please contact our financial assistance department at 800-477-4035 or 844-373-0871, Monday – Friday during normal business hours.
You can make secure payments to your bill anytime by using ProMedica MyChart. Learn how to get started.